Support cases replies like a chat
Write to our team from your account and follow every reply in one place. We also let you know by email.
All plansWhat it is and what it is for
A support case is a conversation with the Beellon team about one topic: something that is not working, a question about your plan or credits, or an idea. You open it from Your account → Help, under “My cases”. Each case gets a number (for example BL-1001), and our replies show up right there, one under the other, like a chat. When we reply, the case shows a green “New reply” label and you also get an email.
How to use it, step by step
Tap the circle with your initial, top right, go to “Your account” and choose “Help” in the menu on the left (on your phone, the strip at the top).
Tap “Contact support”, write a short subject and tell us what happened or what you need. Tap “Send”. Your case gets its number.
While we look at it, the case says “Waiting for reply”. When we answer it changes to “Replied”, shows the green “New reply” label and we send you an email.
Open the case, read our answer and write below it. Your message goes back to our team in the same conversation, even if the case was closed.
Tips for better results
- What you type is saved by itself. If you close the window or lose your connection, it is still there when you come back, with the note “We restored what you were writing”.
- If a message cannot be sent, it stays on screen so you can try again; nothing is lost.
- You can attach up to 3 screenshots per message with “Attach screenshot”. Guide: How to send a screenshot to support.
- One topic per case helps us answer faster. You can have up to five open cases at a time.
- You can also email soporte+beellon@windoce.com.
Use cases
A video or image did not finish
Tell us the tool and roughly when it happened. Credits for failed jobs come back automatically.
A question about your plan
Renewal date, credits or invoices: open a case and we will check your account.
Something looks wrong
Describe what you see; a screenshot description helps a lot.
An idea for Beellon
We read every suggestion.
Related tools
Beellon support cases: contact support from your account, open a support ticket with a subject and a message, case number, replies shown like a chat, New reply label, email when support answers, reply in the same case, saved draft while typing, support email soporte+beellon@windoce.com.
Start using Support cases
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